At By Together we are looking for a responsible Customer Service Representative to perform a variety of tasks that will develop customer service satisfaction levels. Duties of the Customer Service Representative include providing exceptional support and assisting in needs of customers. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Deal with customers on phone or in a virtual manner.
- Update the company database by inputting information from each call and keeping every customer field current.
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.
- Monitor the customer satisfaction levels and develop methods for increasing them.
- Assist in creating ways for delivering excellent customer service to irate or problematic customers.
- Expected to have and maintain a broad knowledge of the company's products and/or services.
- Build and maintain good relationship with customers.