| ● Minimum of 1 – 3 years of working experience
● Proven customer support experience or experience as a client service representative
● Strong phone contact handling skills and active listening
● Managing incoming calls and customer service inquiries
● Identifying and assessing customers’ needs to achieve satisfaction
● Customer orientation and ability to adapt/respond to different types of characters
● Attract potential customers by answering product and service questions; suggesting information about other products
● Build sustainable relationships and trust with customers through open and interactive communication
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits
● Inform customer of deals and promotions
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
● Knowledge and experience with Microsoft Word & Excel
● Multi-faceted, detail-oriented, & highly organized individual
● Organized, attention to detail and able to meet deadlines
● Bilingual in Spanish and English Preferred
● Excellent communication and presentation skills
※Legally eligible to work in U.S. |
