Customer Service Representative

Company:  HiEnd Accents

Date Posted: 11/9/2020

Company Overview

HiEnd Accents is a leading designer and distributor of affordable luxury bedding and accessories. Including bedding sets, decorative pillows and throws, small rugs, dinnerware, picture frames, and wall art. Our customer base includes department stores, furniture chains, and online retailers such as Amazon, Wayfair, Nebraska Furniture Market, Bed Bath and Beyond, Macy's and etc.

Job Responsibilities

Customer service team member would work under Sales team and work with operations as needed based on job description.

· Answer phones, re-route to appropriate department as needed

· Handle customer inquiries and requests such as order status, inventory availability, product information, order tracking, catalog request, pricing etc.

· Order entry as needed

· Handle customer service issues and provide appropriate solutions while following company policies and guidelines

· Issue RMA and track returns, interact with customers and be proactive with solution solving

· Monitor and manage Backorders, updating customers as needed with timelines and solutions of product options if necessary. Follow up consistently with any timing changes.

· Confirm/verify email and fax orders with customers

· Communicate customer services issues to management

· Work closely with the sales team on best practices, rep support when needed, communicate any current promotions or special events to applicable accounts and continuous communication with sales managers on any situations that might occur

· Support during trade show time, this might include set –up, sales on the showroom floor and support to the sales team

· Create customer service tickets and record all related activities into SAP system

· Other duties as assigned


· Pleasant phone voice and manner

· Customer focus attitude, result-driven

· Excellent written and communication skills via email

· Reliable and detailed oriented

· Excellent customer relationship skills

· Working knowledge of Microsoft Office (Excel, Outlook and Word)

· Home fashion knowledge is a plus

HiEnd Accents offers a competitive compensation package. Benefits include PTO, vacation, health insurance, and more. For more information about our company, please visit

Job Type: Full-time

Pay: $14.00 - $18.00 per hour


Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance


Monday to Friday

COVID-19 considerations:
Mandatory Mask Policy and social distancing is in place


Associate (Preferred)


Customer Service: 1 year (Preferred)
Fashion retail: 1 year (Preferred)
Wholesale Distribution: 1 year (Preferred)
Return processing: 1 year (Preferred)

Work Location:

One location
Communication method(s) used:


Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Work Remotely: No

To Apply

Christie Parente
HiEnd Accents
(972) 484-2996