Market Travel and Registration Agent

Department:  Marketing and Creative Services

Date Posted: 7/17/2017

Position Description:

  • Answers incoming calls in the call center relating to air, hotel and registration

  • Assist with new registration on line queue as needed

  • Works and processes incoming registration mail and faxes

  • Works Travel Booths or Registration desk during markets

  • Process online hotel bookings

  • Process ticket exchanges as necessary

  • Assist in maintaining the travel and registration web pages on DMC website

  • Assist with Temporary Exhibitor travel solicitation

  • Book and modify hotel reservation in Sabre or hotel links

  • Coordinates all group travel for exhibitors and buyers

  • Works on various telemarketing projects as assigned

  • Assist with switch board when necessary

  • Additional special projects or tasks as deemed necessary

  • Assist with booking the online hotel Queue

  • Assist in reconciling hotel commission spreadsheets

     

    Required Education:

  • High School Diploma or Equivalent

     

    Required Experience:

  • Sabre

  • Microsoft Word

  • Microsoft Excel

  • Microsoft Outlook

     

    Physical Requirements:

  • Office Environment - Ability to sit for majority of work shift

  • Lift up to 20 lbs.

     

    Required Competencies:

  • Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues. Communicates effectively in writing; is clear, concise and easily understood.

  • Flexibility: Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”

  • Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.

  • Planning: Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.

  • Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives. Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.

  • Self-Management: Engages in the effective use of self-assessment and self-management techniques in order to proactively and continuously improve own performance. Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.

  • Time Management: Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).