Receptionist

Department:  Operations

Date Posted: 4/13/2018

Position Summary: Provides high quality customer service to internal and external customers over the phone and in person

 

Position Description (Bolded reflect performance appraisal criteria):

·         Answers and processes all incoming calls in an efficient, courteous and timely manner

·         Provides a professional and courteous welcome to DMC visitors and guests; communicates and directs guests as necessary

·         Maintains accurate and current knowledge of all market activity and effectively communicates information as necessary

·         Receives and processes deliveries, courier packages and rental checks

·         Provides clerical assistance to other departments as necessary

·         Other related duties as assigned

 

Positions Supervised:

·         None

 

Required Education:

·         High School Diploma or equivalent

Required Experience:

·         2-3 years of receptionist or call center experience

·         Microsoft Office: Word, Excel, Outlook

 

Required Competencies:

·         Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues. Communicates effectively in writing; is clear, concise and easily understood.

·         Flexibility: Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”

·         Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.

·         Planning: Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.

·         Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives. Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.

·         Self-Management: Engages in the effective use of self-assessment and self-management techniques in order to proactively and continuously improve own performance. Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.

·         Time Management: Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).

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Mailing Address

Dallas Market Center
2100 Stemmons Freeway
Dallas, TX 75207