IT Technical Support Analyst

Department:  Information Technology

Date Posted: 8/13/2018

Position Summary: This Help Desk position works as part of a team to install, modify and make repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position will also involve advanced desktop troubleshooting as well as server and network responsibilities. This position is very hands-on and requires a willingness to work as part of a cohesive team. All team members are expected to keep abreast of the latest industry trends and technologies.


Position Description (Performance Appraisal Criteria):

·         Provides Help Desk support

·         Assists in the organization and inventory of all hardware and software resources

·         Assists in the planning, design, documentation, and implementation of various systems to include desktop computers, servers, network equipment, and software applications

·         Assists in PC, server, and network related security procedures, testing and validation

·         Monitors and maintains the use and connectivity of printers and print servers

·         Adds new users and specifies appropriate system access level for all users, groups, systems and programs

·         Assists with desktop PCs and server anti-virus systems and updates

·         Desktop management including images, hardware and software

·         Installs, configures and troubleshoots PC software

·         Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives

·         Diagnoses and troubleshoots hardware failures; replaces failed hardware as needed

·         Loads appropriate software packages, such as operating systems and office applications

·         Assists in the customization and adaptation of existing programs to meet users’ requirements

·         Provides telephone, in-person and online support to end-users

·         Coordinates activities with network services and information systems groups

·         Provides updates, status and completion information to manager and/or users via voicemail, e-mail or in-person communication

·         Refers major hardware problems to service personnel for correction

·         Connects users to networks and provides initial training in facilities and applications

·         Assists in research and procurement of computer accessories and supplies

·         Performs other duties as assigned by management


Positions Supervised:

·         None


Required Education:

·         High School diploma or equivalent

·         Bachelor’s Degree in Information Technology or related field preferred


Required Experience:

·         Minimum 3 years previous experience with the duties/responsibilities indicated herein

·         Understanding of networking and topology; understanding of TCP/IP, DNS, SMTP, DHCP, and related network services is a plus

·         Understanding of Microsoft Active Directory

·         Excellent PC hardware and software troubleshooting skills, including installation and support of Windows 8.1 and Windows 10

·         Strong proficiency in installation and support of all Microsoft Office applications

·         Experience with iPhone/iPad/Android devices including iOS and Android OS

·         Experience with Office 365

·         Excellent documentation and communication skills


Physical Requirements:

·         Office Environment- Ability to sit for vast majority of work shift

·         Market Environment – Ability to stand/walk for extended periods during market

·         Ability to lift 40 lbs


To Apply

Apply Direct

Mailing Address

Dallas Market Center
2100 Stemmons Freeway
Dallas, TX 75207