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Hello!
At By Together we are looking for a responsible Customer Service
Representative to perform a variety of tasks that will develop customer
service satisfaction levels. Customer Service Representatives will handle
complaints and questions, give additional information about By Together
products and services, take orders, process returns and also contact
potential and former customers to satisfy their requests and needs. This role
is for people-people eager to offer the high-quality customer service they
themselves would want to receive. If you want to grow together, let's talk!
As a full-time Customer Service Representative, you'll enjoy our By Together
Benefits which includes:
- Premier Medical and Dental Insurance
- Paid Time Off
- Paid Holidays
Job Description:
- Oversees cross functional work areas targeted to resolve issues raised by
customers
- Deal with customers online or via phone in a virtual manner
- Update the company database by inputting information from each call and
keeping every customer field current
- Collaborate with the sales team to develop efficient methods for handling
issues with larger revenue customers
- Monitor the customer satisfaction levels and develop methods for increasing
them
- Assist in creating ways for delivering excellent customer service to irate
or problematic customers
- Expected to have and maintain a broad knowledge of the company's products
and/or services
- Build and maintain good relationship with customers
Requirements:
- Exceptional customer skills
- Enthusiastic towards work
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of
characters
- Ability to multi-task, prioritize and manage time effectively
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