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Inhouse Customer Service & Data Entry

Company:  Bed Stü

Date Posted: 10/8/2021

Company:

Evolutions Brands, Inc.
DBA: Bed Stü
200 Swisher Road
Lake Dallas, TX 75065

Remote work allowed: No

Pay and Benefits:

$15.00 - $20.00 per hour

Benefits: 401(k), 401(k) matching, Dental insurance, Employee discount, Flexible spending account, Health insurance, Life insurance, Paid time off, Vision insurance

Job Type
Full-time

Job description
We are looking for a customer service and data entry representative for the fashion industry. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You should have highly developed problem-solving and computer skills.

Responsibilities:

• Manage incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives and then follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Enter and Process orders and returns/exchanges timely and efficiently
• Interact effectively within a team environment

Skills:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with computer and data entry systems and practices, knowledge of SAP, EDI, and NuOrder is a plus
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree and equivalent experience


Schedule:

8 hour shift, Day shift, Monday to Friday

To Apply


Jason Wiese
Bed Stü
(972) 697-5689
jason@bedstu.com