Customer Service Manager / Customer Service Associate

Company:  By Together Apparel

Date Posted: 6/2/2017

 - Oversees cross functional work areas targeted to resolve issues raised by customers.
- Deal with customers on phone or in a virtual manner.
- Update the company database by inputting information from each call and keeping every customer field current.
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.
- Monitor the customer satisfaction levels and develop methods for increasing them.
- Assist in creating ways for delivering excellent customer service to irate or problematic customers.
- Expected to have and maintain a broad knowledge of the company's products and/or services.
- Build and maintain good relationship with customers.


*** REQUIREMENTS ***
- Exceptional customer skills.
- Enthusiastic towards work.
- All of the above