Director of Travel and Registration

Department:  Corporate Services

Date Posted: 12/21/2018

Position Summary: 

Manage  a team of travel agents and oversee DMC corporate travel logistics for the DMC associates. Maintain close business partnerships with the Visit Dallas, Airlines, Area Hotels, and Ground transportation agencies to effectively secure quality travel services for DMC Market Events.

Train and supervise staff in efficiently securing travel services, responding to inquiries/requests, and resolving issues. Negotiate, secure, and manage hotel contracts for up to 20,000+ room nights per Major Market Event. Track and report commissions ensuring target attainment. Manage online booking system and reservation software.  Reconcile departments credit card statement monthly ensuring all billing is accurate.


Position Description (Italics reflect performance appraisal criteria):

·         Manage Market Registration, Market Travel and Transportation departments

·         Negotiate hotel blocks for all DMC and related events

·         Manage all buyer and exhibitor registration functions

·         Prepare department schedules for all staff

·         Manage department budget

·         Provide appropriate training for permanent and temporary staff

·         Coordinate and lead Market Services staff orientation

·         Monitor and manage all room blocks per event, including exhibitor group blocks

·         Work with leasing team to identify potential new group business

·         Create and maintain travel and registration pages on DMC website

·         Address and resolve any customer service issues or problems

·         Maintain good relationship with hotels

·         Reconcile monthly hotel charge bills, process with accounting and Retail Relations

·         Maintain and provide the Comp/Staff requests and availability. Work with appropriate personnel to prioritize requests and ensure that all available inventory is utilized

·         Communicate all Comp/Staff requests and CC authorization forms to hotels

·         Prepare weekly update on hotel pickup, beginning 60 days out from market

·         Communicate and follow up with Colwick on any issues

·         Communicate and follow up with Sabre contact on any issues

·         Backup agent on phones for hotel and air as needed

·         Initiate hotel contracts and addendums, review periodically to update room blocks as needed

·         Maintain all current hotel contracts and records

·         Negotiate and maintain all hotel non-market rates and ensure that they are loaded in Sabre system.

·         Negotiate corporate rates at various properties in New York for corporate travel as requested

·         Work Travel booth during markets

·         Assist Executive Committee and their assistants with travel arrangements as needed

·         Assist with Corporate travel arrangements as needed (pricing, ensure best practices and cost savings are  observed)

·         Assist with tracking and usage of airline certificates used for DMC corporate travel (ensure best practices and cost savings are observed)

·         Research any new hotel properties for future utilization

·         Stay abreast of trade publications and industry news

·         Work with Marketing and/or Executives for any VIP travel needs

·         Manage department payroll processing on Ceridian

·         Manage and

·         Assist with any special projects as requested

·         Utilize the Sabre booking system efficiently

·         Maintain IATAN membership records, renewals

·         Other related duties as assigned


Positions Supervised:

·         Market Travel Group, Market Registration and Transporation Departments


Required Education:

·         High School Diploma

·         5+ years Hotel Booking Experience

·         Trade Show Registraiton Experience

·         Travel Booking Experience a plus


Required Experience:

·         Hotel and Event Registration

·         Proficient with Sabre GDS System preferred

·         Word

·         Excel

Physical Requirements:

·         Ability to sit for long periods of time

·         Ability to lift up to 20 lbs


To Apply

Apply Direct

Mailing Address

Dallas Market Center
2100 Stemmons Freeway
Dallas, TX 75207