• Serve as a liaison of the Dallas Market Center to the Design community in Dallas and beyond
• Work with the broader Marketing team to develop and execute programs to grow designer traffic to Dallas Market Center and our tenants on a daily basis
• Develop relationships with Interior Designers (residential, commercial/contract, hospitality) to build awareness and loyalty to Dallas Market Center. Additionally, build relationships with key Design tenants to support and integrate their outreach efforts into DMC’s broader effort
• Identify strategic differentiators for DMC, trending topics in the design community, potential speakers, and key partners in the design space to be used by the Marketing team to design campaigns and communications
• Work cross-functionally to support execution of programming and events 
• Deliver remarks at meetings, events, and conferences when needed
• Conduct tours of DMC facilities and key tenant showrooms
• Use DMC’s in-house CRM system to track design interactions
• Manage and stay within budget
• Keep track of association membership including dues and sponsorships. Leverage membership of each organization to the benefit of the overall business
• The role will require a mix of in-office and out-of-office field work, including attending after-hours and weekend events

• College degree preferred

• Minimum 5 years of Interior Design experience
• Must be proficient in Microsoft Office: Word, Outlook, PowerPoint, Excel
• Excellent interpersonal, communication, organizational, verbal and written skills

• Office Environment – Ability to sit for majority of work shift
• Market Environment – Ability to stand and walk for extended periods of time

Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who’s mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity.
Key Responsibilities:

• Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support
• Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365
• Support switches, wireless access points, and VoIP systems
• Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups
• Monitor and maintain system health, patching, and endpoint protection
• Document configurations, solutions, and troubleshooting processes
• Support event operations and technology readiness during Market events
• Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects
• Provide mentorship and guidance to Tier 1 team members
• Performs other duties as assigned by management

• High School diploma or equivalent required
• Associate’s degree in information technology or related field, or equivalent experience preferred
• 3+ years of experience providing advanced IT support or system administration
• Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365
• Experience with virtualization, backup, and endpoint security tools
• Excellent problem-solving, communication, and customer service skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Certifications such as CompTIA Network+, Security+, or Microsoft 365 Fundamentals preferred

• Hands-on work with enterprise infrastructure in a high-uptime environment
• Exposure to server, networking, and security systems
• Career path into Systems Administration or IT Management

• Serve as the first point of contact for IT support tickets and user requests
• Diagnose and resolve desktop, laptop, printer, and basic network issues
• Support Microsoft 365, Windows 10/11, and standard business applications
• Escalate complex issues to Tier 2 support when necessary
• Track and maintain hardware and software inventory
• Assist with setup and troubleshooting of AV systems, digital signage, and Market event technology
• Support VoIP phones, conference room systems, and other end-user technology
• Promote IT security best practices including MFA and phishing awareness
• Participate in Market event support and special project deployments
• Maintain accurate ticketing and documentation in the IT system

• High school diploma or equivalent required; technical certifications preferred (CompTIA A+, Network+)
• 1–2 years of IT support experience in a business or campus environment
• Working knowledge of Windows, Microsoft 365, and general networking
• Strong communication and customer service skills
• Ability to lift 40 lbs and provide hands-on support across the property

• Onsite, team-based environment with direct user interaction
• Exposure to enterprise IT systems and event operations
• Opportunities for skill growth and certification reimbursement

• High School Diploma or equivalent.
• Level 3 HVAC Certification or HVAC License.
• Minimum 5 years of related experience.

• EPA Section 608 Certification for handling refrigerant.

• 1-2 years of customer service, security, or military experience.
• Moderate proficiency with computer programs.
• TX Driver’s license with minimal accidents and/or traffic violations. Required
• Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.