Description
Dallas Market Center is looking for a skilled and motivated IT Helpdesk Technical II to join our onsite technology team. This hybrid Tier 1/Tier 2 role is perfect for someone who has mastered frontline support and is ready to step into deeper technical challenges—from advanced troubleshooting to hands on infrastructure work.
As the escalation point for complex issues, you’ll diagnose and resolve problems across desktops, laptops, mobile devices, networks, and security systems. You'll also support infrastructure initiatives, assist with system upgrades, and help ensure the reliability of our servers, networks, and core business technologies.
If you’re passionate about IT, driven to learn, and excited to move toward systems administration, networking, or cybersecurity, this role offers hands-on experience and mentorship to accelerate your career.
Position Description:
- Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support
- Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365
- Support switches, wireless access points, and VoIP systems
- Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups
- Monitor and maintain system health, patching, and endpoint protection
- Document configurations, solutions, and troubleshooting processes
- Support event operations and technology readiness during Market events
- Collaborate with vendors and other IT team members on infrastructure, security and other IT projects
- Provide mentorship and guidance to Tier 1 team members
- Performs other duties as assigned by management.
Required Education:
- High School diploma or equivalent required.
- Associate or Bachelor’s degree in Information Technology or related field is a plus but not required.
Required Experience:
- 3+ years of experience providing advanced IT support or system administration
- Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365
- Experience with virtualization, backup, and endpoint security tools
- Excellent problem-solving, communication, and customer service skills
- Strong organizational and time management skills
- Ability to work independently and collaboratively in a team environment
- Certifications such as CompTIA Network+, Security+, or Microsoft 365 Fundamentals preferred
Physical Requirements:
- Ability to sit in an office environment for most of each day.
- Ability to stand/walk for extended periods during market events.
- Ability to lift 40 lbs.
Why Work Here
Dallas Market Center is the largest wholesale marketplace in North America, connecting retailers and designers with top manufacturers in home décor, gifts, lighting, and fashion. Our IT team is integral to keeping a 5-million-square-foot campus running seamlessly, supporting everything from digital collaboration to large-scale trade shows. You’ll gain exposure to a wide range of technologies and opportunities for professional growth while being part of an enduring yet forward-thinking organization.
Benefits
- Medical, Dental, Vision, and Pet Insurance
- Life and AD&D Insurance at no cost
- 401(k) with company match
- Paid time off and holidays
- Employee discounts at food outlets onsite, including Starbucks
- Wellness offerings such as flu shot clinics and CPR certification
- Free, covered parking with secure card access
- Access to private events such as trade shows, sample sales, and seminars