New Buyer FAQ

The Dallas Market Center proudly collaborates with some of the best buyers from around the world. We are here to answer any questions you may have from buyer registration to day-of market events. Please read some of our most asked questions with answers below. If you have any additional questions, please email:

What are the Dallas Market Center hours of operation?

We are open Monday-Friday from 8am – 5pm. During major markets, hours may be subject to change. Details for each market can be found on the individual Market Event page of our website.

Am I able to visit the Market Center if I do not own a retail business?

The Dallas Market Center is not open to the public. If you do not own a retail business, you are welcome to shop on the seventh floor as a showroom guest, however you will have to call the showroom you are interested in visiting to setup an appointment and gain access.

How do I update my buyer information?

Please email us the detailed changes that need to be made at:

I am a new business. How do I attend a Market?

Please fill out the new business application and we will get back to your shortly.

How do I add a buyer to my account?

Please email or bring the appropriate documents to registration desk and we'd be happy to assist.

Owner/Business Partner
  • Personalized Business Card; must show appropriate association title.
  • Partnership/Operating Agreement
Full-Time Employee
  • Corporate Credit Card; must show buyer's name and company name.
  • Paystub; must show company name, buyer's name and at least 32 hours worked or on a salary basis.
  • Cancelled Payroll Check; must show front and back to confirm it was deposited and amount must show full-time hours of paid work.
Owner's Family Members
  • Spouse & Children (age 18+) can be added without proof of employment; Valid Driver's License required.
  • In-laws and other relatives need to show proof of Full-Time employment (see above for requirements).
  • Official Volunteer Badge with buyer's name, photo and company/organization name.
  • Letter signed by the Director of the organization granting them permission to be a buyer. 
Please note Part-Time Employees, Reps, Contractors, and Interns do not qualify to register as Buyers.  A Register Buyer can bring their Spouse and Children over any Market Dates and receive free courtesy badges for them. 


How do I remove a buyer from my account?

Email with the following details below. Please include your name, as well as the company name and location to ensure Registration associates the correct Buyer account to your email.

  • Removing a Buyer - Provide their name and a brief reason why (ex. No longer with the company, Retired, Passed Away, etc.)
  • Removing an Owner/Partner - Provide a legal documentation (hard copy or digital copy) showing proof that rights to the company have been signed away (ex. Bill of Sale/Purchase, Divorce Decree, Partnership Departure/Separation Agreement, etc.)
If you are unaware of who is currently a registered buyer on your account, a list can be provided to you upon request by emailing  Again, please include your name, as well as the company name and location.

I bought a company that is already registered, how do I register?

You will need to provide a Bill of Sale in order to add yourself to the account and delete the previous owners. Email this document to or bring it with you to the registration desk.

How do I register a guest? Can I bring more than one?

Unfortunately, buyers are unable to pre-register guests at this time.  However, buyers' guests will not be turned away at the door. Please note there is a two guest limit, and a $50 fee for each guest you bring during a 1st Monday & Tuesday Mini Market and any active Industry Market week.  All guests must provide a valid Driver's License and be accompanied by a registered buyer at all times. 

How do I get my FastPass?

Visit our website: Scroll down to the pink banner that says FastPass “Quicker, Easier Entry to Market”. Select the market you would like to attend. When you reach the Market’s information page, click on REGISTER and it will prompt you to look-up your email. This email would be the same email that you registered your company under when signing up. Lastly, click the name of the buyer you want the FastPass for and hit continue.

I stage homes for a living. How do I qualify to visit the Dallas Market Center?

Please refer to our appropriate documents list for more information. You will need a professional membership to RESA or another interior designer association. Real estate agents do not qualify.

I am an Event Planner, how do I qualify to come in?

Please refer to our appropriate documents list for more information.

My business is located in a state that does not require a Sales & Use Tax Permit. Can I still qualify?

There are only five states that do not require a sales tax permit: Alaska, Montana, Delaware, New Hampshire and Oregon. If your company is located in one of these states, we will ask for your EIN number to verify.

Can manufacturers/wholesalers qualify?

Most wholesale industries do not qualify at this time. Floral wholesalers are the only exception. You will need to buy a Non-Exhibiting Manufacturer’s pass for $250 per person. This pass is good for the rest of Market and is non-refundable. 

How do I know if my company will qualify?

As long as the company can prove products bought at wholesale are sold at retail value to customers, then the company may qualify. 

Can I bring my child?

You may bring your child, although it is not recommended. You will need to fill out a waiver for any child under the age of 12.

I am an exhibitor at market. How can I add someone to my registration?

You will need to call Guest Desk (x6131) or email to have your guest added.

Can I bring a cart or luggage to store the product I buy?

Yes. The maximum size is a 22’ by 14’ carry on. Luggage check is available only during markets in Suite 130 of World Trade Center.  During January and June Total Home & Gift Markets, it is also available at Trade Mart Suite 1246 and Market Hall. 

Why are certain size carts prohibited?

Carts create a dangerous safety hazard on-site. We also cannot guarantee that carts filled with merchandise will not be stolen or damaged.

How do I carry the larger merchandise?

When the product is large, we have Red Cap Handlers who transport merchandise in and out of the buildings. They are stationed at the freight dock, located at the back of World Trade Center. You can negotiate a price for their services.

What is the deadline to register for Market?

You can register online or in-person all the way up to the day of Market!

How can I find information about the exhibitors that will be at Market?

  • Permanent Exhibitors – Click on the tab labeled EXHIBITORS, in the drop-down menu under Find Products, and click Exhibitors & Lines. Here you can search a showroom, brand or line name or by category. (Ex. Search category Accessories & Jewelry and every exhibitor that has that product in their showroom will pull up. Click any Exhibitor and their information page will pull up, along with a way to contact the exhibitor directly.)
  • Temporary Exhibitors – A list of Temps is on the same information directory above.

I am trying to fill out the application, but I keep getting an error. What am I doing wrong?

Each buyer needs an individual email address. If files are too large, email them directly to registration to or bring them to Dallas Market Center and finish registering in person. The browser may also have timed-out. Try to exit out and try again.

I am a new business and just applied for my Sales & Use Tax Permit. Can I still qualify?

Yes, as long as you have a confirmation email from the Department of Revenue stating that your application was approved. Then, you must pay the $150 non-refundable new business application fee. Your Taxpayer ID number must be shown on the email in order purchase from the showrooms.

Do you have self-parking or shuttle service during Markets?

We have more than 11,000 free parking spaces that are available on the Dallas Market Center campus, including handicapped parking. You are welcome to park anywhere around the World Trade Center. There is also ample parking across the street behind Market Hall. Shuttle service is typically available for major markets. Please check the transportation page before each major market for updated information.

Do you have Valet Parking?

Valet parking will be available at select Markets. Please check the transportation page before each major market for updated information.

How do I contact Lost and Found?

Please call protective services: 214-655-6166

What is the typical turnaround time for a new buyer application?

Normally it takes 24 to 48 hours to process. However, we do tend to get an influx before major markets which can delay the approval process. If you have applied 2 weeks prior to a January or June Gift Market and have not heard back, please bring your appropriate documents with you to market and we can process your application at the new buyer’s desk.

Where can I rent a scooter or wheelchair?

Scooter and wheelchair rentals are located in the World Trade Center, 120. A 24 hour notice is required and there is a fee. Read more here: Scooters & More

What is the closest hotel to the Dallas Market Center?

The closest and the Official Hotel for Dallas Market Center is the Hilton Anatole. It is located right across the Highway and it is a quick, 5-minute walk. You can make your Anatole reservations and see other hotel options here: Hotels