Registration Associate

Department:  Corporate Services

Date Posted: 3/7/2025

Dallas Market Center is seeking a Registration Associate to join our team! The Market Services Registration Associate is first and foremost an ambassador of the Dallas Market Center to the broader community. You will answer questions from potential buyers and exhibitors and direct inquiries to appropriate departments. You will register new businesses in DMC’s systems and are responsible for processing leads online and in-person during Market events.  As a registration associate, you will be required to learn all aspects of a digital customer relationship management (CRM) system, execute the registration policies and procedures, and provide excellent customer service. Schedule: 10 am to 5 pm.                                                                                                                                                                               

Position Description:

• Be a welcoming, friendly ambassador of the Dallas Market Center
• Answer incoming calls in the call center relating to registration
• Process online leads in the registration queue
• Assist updating exhibitor lists
• Process incoming registration applications mail and emails
• Support New Business or Registration counters during markets
• Assist various research projects as assigned
• Answer the company switchboard as needed
• Be willing to work with and support others
• Interest in a long-term career with the Dallas Market Center

Required Education:

• High School Diploma or equivalent

Required Experience:

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook
• Bilingual Preferred – English and Spanish

Physical Requirements:

• Office Environment- Ability to sit for vast majority of work shift
• Ability to lift 20 lbs

Required Competencies:

• Communication:  Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
• Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
• Interpersonal Skills:  Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
• Planning:  Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.
• Resource Utilization:  Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.
• Self-Management:  Engages in the effective use of self-assessment and self-management techniques to proactively and continuously improve own performance.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
• Time Management:  Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).