Manager Facility Sales and Operations - Market Hall

Department:  Event Administration

Date Posted: 11/17/2022

Dallas Market Center is seeking a Manager Facility Sales And Operations to become a part of our team! You will act as a partner in the execution of departmental goals and objectives as outlined by the company and Director of Facility Sales and Operations, Market Hall.  This includes overseeing and maintaining all Market Hall contracts, work orders, and calendars, as well as overseeing the housekeeping staff to maintain the cleanliness and safety of the building. 

Position Description:

  • Clerical and phone support for the Director of Facility Sales and Operations 
  • Process, distribute and follow-up on all Market Hall contracts 
  • Initiate billing for Market Hall contracts, as well as assist in light collection activity 
  • Process and distribute Market Hall work orders
  • Maintain and distribute Market Hall calendars – Campus Calendar
  • Handle incoming inquiries regarding upcoming events 
  • Work with customers to make sure they meet paperwork requirements prior to events
  • Administrative support
  • Set up various logbooks and files containing all event and customer information 
  • Be able to handle unexpected challenges with a proactive attitude for solving 
  • Act as a building assistant to the Director of Sales and Operations Market Hall during events including overseeing decorator move in and move out as well as ensuring building assignments are completed in a timely manner
  • Oversees scheduling of Housekeeping
  • Checks Housekeeping time and attendance in Dayforce weekly
  • Ensures that all safety policies and guidelines are followed; completes daily walkthroughs and troubleshoots problem areas as needed
  • Assists with annual budget preparation; works effectively within budget constraints
  • When necessary, schedules pick-ups for waste containers
  • Sets up and takes down temporary walks between Main and Freeway halls
  • Other duties as assigned

Positions Supervised:

  • Facility Services Technician I

Required Education: 

  • High School Diploma or equivalent

Required Experience:

  • 3-5 years of custodial management experience
  • 3-5 years of convention center management

Physical Requirements:

  • Walk and stand for vast majority of shift
  • Able to lift up to 50 lbs

Required Competencies:

  • Communication:  Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise, and easily understood.
  • Conflict Management:  Anticipates or seeks to resolve confrontations, disagreements, or complaints in a constructive manner.
  • Decisiveness:  Assesses risks and takes the appropriate actions needed to achieve work-unit objectives within appropriate time frames.
  • Evaluation:  Monitors work-unit programs, evaluates outcomes, and improves organizational efficiency and effectiveness.
  • Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
  • Integrity:  Firmly adheres to a code of moral values; is honest and forthright in actions and words.
  • Interpersonal Skills:  Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
  • Leadership:  Identifies and adapts leadership style to situations and people; demonstrates high standards of behavior; empowers subordinates; consistently and effectively motivates work unit.
  • Management Control:  Ensures the integrity of organization or work unit policies, procedures, and processes.
  • Planning:  Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.
  • Problem Solving:  Recognizes and defines problems; challenges others to identify alternative solutions and plans to solve those problems.
  • Resource Utilization:  Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems, or organization facilities.
  • Self-Management:  Engages in the effective use of self-assessment and self-management techniques to improve own performance proactively and continuously.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
  • Staffing/Performance Management:  Evaluates staffing needs and effectively manages the ongoing performance of all staff assigned to the work unit.  Communicates regularly and effectively with staff regarding expectations and performance outcomes.  Ensure staffing levels are adequate for the work unit.
  • Team Building:  Builds cohesive and productive work teams, either as part of the work unit or within the organization.
  • Time Management:  Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).
  • Vision:  Develops and implements the use of a strategic vision of the organization in the future.

To Apply

Apply Direct

Send resume to:

Or mail to:

Dallas Market Center
Human Resources
2100 Stemmons Freeway
Dallas, TX 75207